We ship worldwide and work with reliable carriers and local postal partners (e.g., USPS, Royal Mail, Canada Post, Australia Post, DHL eCommerce, etc.). The information below covers processing, delivery times, tracking, customs, and common questions.
1) Order Processing
- Processing time: 1–3 business days (Mon–Fri, GMT+8).
- Orders placed after [12:00] (GMT+8) or on weekends/holidays are processed the next business day.
- Pre-order / back-order items will show an estimated ship date on the product page.
2) Shipping Methods & Estimated Delivery
We offer tracked shipping to most countries. Delivery estimates are in business days and exclude customs delays, remote areas, and holidays.
- Standard Shipping (tracked mail) — delivered by your local postal service
- US: 5-9 business days
- UK: 5-9 business days
- Canada: 5-9 business days
- EU (most countries): 6–10 business days
- Asia: 5–10 business days
- Rest of World: 10–20 business days
Free Shipping: Thresholds and eligible regions will be shown at checkout.
3) Shipping Rates
Exact rates are calculated at checkout based on destination, weight, and selected method. Remote areas may incur a surcharge shown at checkout.
4) Tracking
- A tracking link is emailed within 48 hours after dispatch.
- Tracking updates can take 24–72 hours to appear after the label is created.
- Multi-item orders may ship in separate parcels with different tracking numbers.
5) Address Changes & Delivery
- We can modify addresses before shipment. After dispatch, changes are usually not possible.
- If a parcel is returned due to an incorrect/incomplete address, unsuccessful delivery, or refusal, we can reship (postage charged) or refund the item price minus the original shipping costs once it’s received back in good condition.
6) Undeliverable, Lost, or Delayed Parcels
- Mark a parcel as delayed if there is no movement for 15 business days (US/CA/UK/EU) or 20 business days (others) after the last scan.
- Report lost or damaged parcels to support@stoneblessingsglobal.com within 7 days of the delivery scan (include photos of packaging/items for damage claims).
- Once an investigation confirms loss or damage, we will arrange a replacement or refund.
7) Restrictions & Notes
- Courier services cannot deliver to P.O. Boxes / APO/FPO—please choose Standard Shipping for those addresses.
- Orders to remote islands/regions may require additional time.
8) Holiday Peaks & Force Majeure
During peak seasons (Black Friday/Christmas) or due to unexpected events (severe weather, customs inspections, airline capacity limits), delivery may take longer than the estimates above. We appreciate your patience.
9) Need Help?
Questions about your order or shipping?
Email support@stoneblessingsglobal.com — we reply within 24–48 business hours (Mon–Fri).