1. Overview
We accept returns and refund requests within 15 days of delivery.
If 15 days have passed since your order was delivered, we are unable to offer a refund or exchange.
To be eligible for a return, items must be unused, in their original condition, and returned with all original packaging and accessories.
A valid proof of purchase (such as an order confirmation email) is required.
2. Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved, the refund will be issued to your original method of payment within 7–14 business days, depending on your payment provider.
Late or Missing Refunds
If you have not received your refund after the processing period:
- Please check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Then contact your bank, as additional posting time may be required.
If you have completed all the above steps and still have not received your refund, please contact us at support@stoneblessingsglobal.com.
3. Exchanges
We only offer exchanges for items that arrive defective or damaged.
If you need to request an exchange for the same item, please contact us at support@stoneblessingsglobal.com within 7 days of delivery, including clear photos of the issue. Our support team will guide you through the next steps.
4. Returns Process & Shipping
To initiate a return, please contact support@stoneblessingsglobal.com before sending any items back.
Once your return request is approved, we will provide return instructions and the appropriate return address.
- Customers are responsible for return shipping costs unless the item is confirmed to be defective or damaged upon arrival.
- Original shipping fees are non-refundable.
- If return shipping is prepaid by us, the cost may be deducted from your refund.
Depending on your location, return transit times may vary.
For higher-value items, we strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items without valid tracking confirmation.
5. Non-Returnable Items
Certain items may not be eligible for return due to hygiene, customization, or other considerations. Any such exceptions will be clearly stated on the product page.
6. Need Assistance?
For questions regarding refunds or returns, please contact:
support@stoneblessingsglobal.com
We aim to respond within 24–48 business hours (Monday–Friday).
