Thank you for letting a Stone Blessings piece into your home.
Before it left our workshop, your piece was unwrapped once more, checked in daylight, photographed, and recorded against your order. We mention this so you know the object in your hands has been seen and handled with care before it was sent.
The first few minutes
Open the parcel on a flat surface, away from edges. Lift the piece by supporting its base with both hands; do not lift a vessel by a narrow neck, rim, or handle. Keep the protective packaging until you have inspected the piece and are happy with it.
If your composition includes loose crystals, spheres, points or a chip bed, unpack each element carefully on a flat surface. Nothing needs to be forced into place; use the product photographs as a reference if anything has shifted during transit.
Give the stone a moment in the light where it will live. Veining, colour and surface depth change between daylight and evening light, and the same object can feel quite different on a shelf, desk or entryway.
Natural variation in minerals
Natural minerals are not uniform. Colour zoning, inclusions, internal fracture lines, veining, pores and surface markings vary from one piece to another. These are part of the material and part of what gives each composition its individual character.
What we do hold to is the form, finish, material and overall character described on the product page. If any of those feel meaningfully different, write to us and include a photograph.
Living with natural minerals
Begin with a clean, dry, soft cloth. Crystal and mineral elements should be cared for according to the notes on their product page, as some stones are softer or more sensitive to prolonged light than others. Avoid harsh cleaners, soaking, oils and perfumes. Stone vessels and trays can be wiped carefully when needed and dried immediately.
Use felt pads beneath keys or metal objects if you wish to protect a polished surface. Unless the product page specifically says otherwise, our decorative objects are not intended for food preparation or dishwasher use.
If something is wrong
Write to us within 7 days of arrival, with a photograph, at support@stoneblessingsglobal.com.
In the rare event that a piece arrives damaged in transit, we will replace or refund it. If a piece simply does not sit right in your space, return it unused within 15 days for a full refund in line with our returns policy.
A small request
If the piece finds its place in your home, we would be glad to see it. Send a photograph to support@stoneblessingsglobal.com, or tag @stoneblessingsglobal.
